![]() ![]() Store Manager: “Well, have you tried not being a b***h?” The store manager looks at me, then at the manager, and then at the customer. The store manager is now summoned, and the customer immediately relates everything… again.Ĭustomer: “And then he called me a b***h!” What exactly is all that going to accomplish other than making you seem like a b***h?”Ĭustomer: “Right! That’s it I want your manager now!” Manager: “Several thousand people are about to lose their jobs and this store won’t even be here in a couple of weeks. My manager approaches and explains the same thing several times, before she explodes in anger:Ĭustomer: “I’m going to call the news about the disgusting service here! I’m going to go online and make sure everyone knows what kind of company this is!” I sigh and get my manager, as I am already over it. ![]() Me: “I’m sorry, ma’am, but as is being liquidated we’re not able to offer any returns on any of our items.”Ĭustomer: “Well maybe if your customer service was better, you wouldn’t all be losing your jobs. As a result, we’re having liquidation sales, which are by their very nature super cheap and super non-refundable.Ĭustomer: “I need a return on this item.” Our entire retail chain is sadly closing down, and everyone is losing their jobs. So, yeah, nothing happens except I get suspended for three days.ĭon’t feel too bad for me I have already filed a grievance with my union, and I’ve been guaranteed by them that my punishment will be overturned and I’ll get my back pay - apparently, it’s not the first time something like this has happened - and in the meantime, I get a three-day vacation. ![]() However, security has been notified of the threat, and if there is determined to be any credibility to that threat, it will be addressed accordingly, up to and including involvement of the police department.” Supervisor: “We don’t have the authority to block the public’s access to basic services, regardless of their opinions as to the parties performing those services. Me: “Can we block his number? Will you file a police report? Anything? ![]() I do ask if there will be any consequence for the trashy scumbag who called in. According to them, I should have edited it or just used vague terminology like “party using vulgar terminology and bigoted slurs.” I’m suspended for three days for documenting the s*** this dude called me. So, what is the outcome? A three-day suspension. This meeting with HR and my supervisors is because MY use of bigoted, homophobic terminology was “triggering” to other members of the staff. I documented exactly what the guy said, including the exact wording of the slurs and insults, unedited.Īnd that is the problem. When this all happened and the death threat started, I documented exactly what the caller said in a group chat used by the supervisory staff to monitor just these types of things so there’s a written record of any threats. I show up to work a couple of days later and am told I have a meeting with my supervisors and Human Resources. So, management listens to it…Īnd I get a formal write-up for my snarky comments. Then…Ĭaller: “How about I bury a claw hammer in your skull? Is that better? How about if I come down there and shoot every last one of you motherf***ers? IS THAT BETTER?!”īecause of the threat, I have to report the call. I guess I’ve struck a nerve because he goes silent for a moment. Me: “Really? This is the best you can do with your life? That’s grade-school insults, man. He’s a small, pathetic little thing with a small, pathetic little life so why give him the satisfaction?īut something inside me today just can’t help it when he starts singing - yes, SINGING - about how I’m a stupid. Used to this bulls*** by now, I just tune him out and start checking the baseball scores on my phone, knowing he’ll wind down in a couple of minutes and hang up when realizes he’s not getting a rise out of me. He just goes on and on and on and on with every ridiculous, racist, homophobic, ignorant insult you can think of. He calls up, and before I even get the greeting out, he’s already calling me a stupid, an ignorant c**t, a c**-sucking, etc. I guess whenever this guy is having a bad day, he calls to scream at us and insult us because he knows we can’t hang up on him and basically just have to take the abuse. We can transfer to a supervisor but never hang up. It is a hard rule at this place that we are not allowed to hang up on a caller, at all, even the likes of the degenerate at the heart of this tale. I work in a call center for a public transportation agency. CONTENT WARNING : Graphic Threats Of Violence, Slurs, Vulgar Language ![]()
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